FREQUENTLY ASKED QUESTIONS


General Information

Where can I obtain a catalog?

Complete the online order form to request a printed hard copy to be mailed to you. Alternately, you can call 1-800-635-1321, select Option 4 and leave your mailing address.

Download a PDF version of our catalog here.

Do you give tours of the FN factory?

We do not offer tours of the factory at this time.

Can I buy a firearm from FN directly from the factory?

In compliance with federal, state and local laws, FN America, LLC does not sell firearms or ammunition consumer direct. FN firearms must be purchased through your local FN retail dealer. To find a dealer who stocks FN firearms, please user our dealer locator.

Where can I get parts for my FN firearm?

FN parts can be purchased directly from Midwest Gun Works.

How can I locate an FN firearm dealer near me?

To locate an FN Stocking Dealer, please use our dealer locator. Enter your ZIP code and you’ll get a list of the FN dealers closest to you.

How can I obtain an instruction manual for my FN firearm? Will FN replace the one I lost?

We have many of our owner’s manuals available online. Please visit the Owner’s Manual section under Support or click here.

If you do not find the manual you need available for download, please contact FN Customer Service via telephone at 1-800-635-1321, Option 4.

What is the life expectancy of my FN firearm?

With careful use, regular cleaning and proper maintenance, your FN firearm should provide you with years of trouble-free service.

What is my FN firearm worth today?

The value of any FN firearm, like all consumer products, is dependent on many factors such as its age, condition, scarcity, current market demand, etc.

To find out the approximate value of your FN firearm, you may consult a reliable reference like the current edition of the Blue Book of Gun Values. You may also consult one or more of the major firearms periodicals like Shotgun News or Gun List, or you can visit one of the numerous used firearm sales websites online. You may also have your FN firearm appraised by your local FN dealer or by a reputable firearms appraiser. They are often listed in your local telephone directory.

Why does my FN owner’s manual recommend that I do not use reloaded ammunition?

FN cannot guarantee that the reloaded ammunition you want to use meets industry specifications established by the Sporting Arms and Ammunition Manufacturers’ Association (SAAMI) or the Permanent International Commission for Firearms Testing (CIP). Because of this, using reloaded ammunition will void the warranty on your FN firearm.

Why does my FN owner’s manual recommend that I do not use aftermarket accessories?

Any addition to your FN firearm of aftermarket accessories (such as suppressors, triggers, muzzle devices, stocks, etc.) is considered a modification of your firearm from its original configuration, which may void your warranty.  We are unable to adapt each firearm for every variable effect that might occur when you install a third-party manufacturer’s accessory on an FN firearm.  Therefore, FN disclaims all responsibility and liability for any damage caused to you and/or your firearm as a result of aftermarket accessory use.  If an aftermarket accessory causes     damage to you and/or your firearm, please address your concerns with the accessory manufacturer.

Is my gun (is the gun I am interested in purchasing) available in my State?

State laws can and do change quickly and regularly. We suggest you contact your local dealer for more information on state regulations.

I purchased an FN firearm for a specific use, and now I think I bought the wrong model. Can I exchange it with FN for a different model?

No, FN does not sell direct to consumers so FN cannot offer exchanges on firearms. Consult with the retail dealer where you purchased the firearm regarding their exchange/return policy.

How do I register my FN firearm for warranty?

No warranty registration for your FN firearm is required. However, FN does have a Purchase Confirmation portal so you can confirm your purchase information.

Does FN offer gun safety or shooting classes for civilians?

FN does not offer civilian firearms training at this time. We suggest that you contact a reputable training organization like the National Rifle Association or the National Shooting Sports Foundation. Your local FN retailer may also help you locate other reputable firearms safety training resources available in your area.

Where can I find a holster to fit my FN firearm?

Many of the major holster manufacturers produce high-quality products suitable for FN firearms; visit their websites or review their catalogs to find a holster that is suitable for your needs.

I am a Law Enforcement Officer, and I have questions about my duty/off-duty firearm. Whom should I contact?

If you are looking for a new or replacement firearm, please contact a participating LE dealer. You may locate a dealer by using the dealer locator.

If you have a question that is specific to your current firearm, please call us directly at 1-800-635-1321 or email customerservice@fnamerica.com.

Where can I find your current promotions?

Current, active promotions can be found on our website here.

I am a dealer. Do you have any discount or training programs for dealer staff, such as ProStaff?

FN has a web-based program that instructs dealers and dealer staff on FN products. Once dealer employees pass the quizzes, they become eligible for discounts on FN firearms. Please visit http://www.3point5.com/fnhguns for more information and details.

What programs do you have for active military and/or for military families?

To show our support for our law enforcement, first responders and military personnel, FN has established the FN Law Enforcement and Military Discount (LEMD) Program. Individuals listed below qualify to purchase ONE firearm per category per year (pistol, carbine or shotgun) from an authorized FN law enforcement distributor/dealer at special discounted pricing. Please click here for more information.

I am a writer/photographer. I would like to request a firearm for testing and evaluation. How do I request a firearm from FN?

FN supports the efforts of media by supplying them with a ‘loaner’ firearm for testing and evaluation. Please visit our website to learn more about the Testing and Evaluation Program, or you may send an email to media@fnamerica.com.

Returns and Service

How do I ship my gun back to the FN Service Center for service?

If you require service on an FN product, please visit the Service & Repairs section of our website under Support and follow the instructions to create a service profile. All service requests must be submitted online through the Service Portal.

Who do I contact about the status of my firearm that I have sent in for Service?

You can find the repair status of your firearm by logging into our Service Portal. After logging in, you will need to enter the Case Number, issued when you entered your original service request, to check the status of your firearm online.

If you have additional questions or need assistance, please contact the FN Service Center at 1-800-635-1321 for additional information.

Do you offer repair services for Canadian customers?

Yes, we offer repair services for Canadian customers through Grech Outdoors, Inc. They are an authorized third-party service center based in Ontario, Canada. If your FN firearm requires service and you reside in Canada, please contact Grech Outdoors directly.

Grech Outdoors, Inc.
115 Fergus Street, South
Mount Forest, ON
N0G 2L2
+1 (519) 509-5867
grechoutdoors@wightman.ca


 

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