Customer Support

As we all face the impacts of COVID-19, FN America continues to prioritize the health, safety and well-being of our employees and customers. We are practicing and enforcing best practices for social distancing and as a result, you may experience longer wait times, as well as delayed response times when calling Customer Service or Technical Support.  We are working diligently to minimize wait times and ensure that customer calls and emails are answered as promptly as possible. Thank you for your patience during these unprecedented times.

We’ve Got Your Back

FN is always here to help you get the most from your firearm. We offer a variety of support services to help you maximize performance and safety, including repair services, manuals, product alerts, and more.

Based on feedback we’ve received from you, we have recently enhanced our Service Portal to improve your overall user experience, streamline the sign-in process, make it easier to log and track a case and more.

Please note, your existing login username and password will stay the same to access your existing profile.

Service Bulletins and Recalls

FN M249S® Safety Recall

FN Service Bulletin: FNS Family of Pistols


Purchase Confirmation

Service & Repairs – New and Existing Service Requests

2020 Product Catalog (download)

Owner’s Manuals


Discontinued Products